Property contextExact stay knowledge01Check-in & access02Wi-Fi & house rules03Approved media
OMERVIA
AI GUEST CONCIERGE FOR SHORT-TERM RENTALS
Every property gets its own AI concierge.
OMERVIA answers guest questions with the exact property context — check-in, access, Wi-Fi, rules and approved media — and sends judgment calls back to your team.
The property is the context. OMERVIA is the intelligence.
Answers guests
Uses property context
Escalates when needed
Saves time
Property contextExact stay knowledgeOMERVIA
Understands · answers · escalates
Judgment callEarly check-in request → host review
ReviewReply
THE PROPERTY BECOMES INTELLIGENCE
You walked the property. Now OMERVIA understands it.
Access, timing, Wi-Fi, rules, operational media and stay context become one property-specific intelligence layer — so routine questions resolve with the right context and judgment returns to your team.
Start a 7-Day Free Proof1 property7 daysCard at activation · $0 todayHuman authorityMeasured evidence
01 · PROPERTY CONTEXTKNOW
Exact stay knowledge
- Check-in & access
- Wi-Fi & house rules
- Approved operational media
02 · GUEST RESOLUTIONGROUND
Answer from evidence
OMERVIA resolves the correct property and stay before answering — never blending one listing into another.
PROPERTY CONTEXT VERIFIED
03 · HUMAN AUTHORITYESCALATE
Judgment stays human
Exceptions, safety, refunds and uncertain sensitive cases return to the operator instead of being guessed.
Early check-in requestHOST REVIEW →
HOW OMERVIA WORKS
One question enters. The exact property answers.
OMERVIA does not answer from generic memory. It resolves the property and stay, grounds the request in verified context, answers within policy and adds approved media when seeing is faster than explaining.
Know the exact property
Check-in, access, Wi-Fi, rules, approved media and troubleshooting stay scoped to one listing.
“Where should I park?”
The request is connected to the correct property, reservation context and current policy.
Resolve only with evidence
If identity, scope or evidence is insufficient, OMERVIA stops instead of guessing.
Show the right thing
When useful, the response can include the exact entrance, route or operational visual approved for that property.
Illustrative product flow. Provider and channel capabilities depend on authorized integrations, verified scopes and current contracts.
THE 7-DAY PROOF
Prove the operation on one real property.
The clock starts only when the selected property is Ready to Resolve. For seven days, OMERVIA measures real eligible guest work — without taking judgment away from the host.
Start the 7-Day Free ProofOne property
Choose an active listing with enough expected guest activity.
Seven days
Add a payment method at activation. $0 today. The first charge happens after seven days unless you cancel before the trial ends.
Measured result
Review interactions, resolutions, escalations and knowledge gaps.
Human control
Refunds, exceptions, safety and uncertain sensitive cases return to a person.
TRUST + CONTROL
Automation has a boundary. That is part of the product.
One Property, One Context
Property facts, approved media and stay context remain scoped to the property they belong to. Ambiguity is a reason to stop.
Human Authority
Routine, verified requests may resolve automatically. Judgment, exceptions, safety and sensitive commitments escalate.
Authorized Integrations
Provider capabilities are enabled only through authorized paths and verified scopes. A desired integration is never presented as a partnership.
Evidence Before Scale
Results shown to an operator come from measured pilot activity. Insufficient activity is labeled insufficient evidence — never manufactured success.
FOR PROFESSIONAL PORTFOLIOS
Prove one property. Then expand what works.
Every listing keeps its own Property Brain. OMERVIA can scale across a portfolio without collapsing property-specific facts into one generic memory.
START THE 7-DAY PROOF
One property. Seven days. Real operational evidence.
Tell us about your operation. We’ll review the request and issue a secure, property-scoped onboarding link for the pilot. When the property is Ready to Resolve, you add your payment method and pay $0 that day; the first monthly charge happens after seven days unless you cancel before the trial ends. No Airbnb password is requested here.
- ✓Card required at activation · $0 today
- ✓Onboarding opens immediately after card confirmation
- ✓First charge after 7 days unless canceled
- ✓Human review and escalation boundaries
HOSPITALITY IN FRONT.
Intelligence behind it.
OMERVIAProperty-aware AI guest operations